Hanvey Grooming Van Conversion
Limited Warranty and Liability
111 Kayaker Way
Easley SC, 29642
Warranty and Liability Sections
1.1 - Conversion Interior Warranty
1.2 - Limited 1-Year Warranty
1.3 - Vehicle Manufacture Warranty
1.4 - Original Equipment Manufacturer Warranty
2.1 - Owner’s Obligation
2.2 - Hanvey’s Obligation
3.1 - DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL CHARGES
3.2 - Limitations and Disclaimer of Implied Warranties
4.1 - Design Changes without notice
4.2 - Legal Remedies of Owner
Signature
Appendix A
Appendix B
Appendix C
Appendix D
Mobile Grooming Van Conversion Warranty
Hanvey Engineering & Design LLC is henceforth known as Hanvey and/or Warrantor. _________________________ henceforth known as the Owner and/or Purchaser. Hanvey makes every effort to assure that its products meet high quality and durability standards, and warrants to the original purchaser that these products are free from defects in materials, manufacturing, and workmanship of the product. This warranty does not apply to damage due directly or indirectly to: misuse, abuse, negligence, accidents, repairs or alterations outside unapproved facilities, criminal activity, normal wear & tear, or a lack of maintenance. Hanvey in no event can be held liable for: death, injuries to person, injuries to property, nor for any incidental, contingent, special, or consequential damages arising from the use of our product.
All Hanvey warranties detailed below or implied are Non-Transferable. The warranty is only valid for the Original Purchaser; it is not transferable to other persons in the event the vehicle is sold or given to another person.
1.1 Conversion Interior Warranty
The primary conversion interior materials include the following: support structure, walls, ceiling, bulkhead, and floor. These are covered for a period of 7 years against failure due to manufacturing defects and/or improper installation. (Such as delamination of panels, cracked laminate, bubbling floor) This does not cover cosmetic defects like: staining, wear & tear, marking, dents, abrasion of surfaces, or caulking. This 7 year warranty does not include items mounted in/on the walls, ceiling, bulkhead, or floor. (Such as bulkhead door or light fixtures) Nor does it cover damage from Owner mounting aftermarket accessories to the walls, ceiling, bulkhead, or floor. All warranty claims for interior materials must be done by Hanvey at a Hanvey Repair Facility.
1.2 Limited 1-Year Warranty
The primary conversion and components manufactured by Hanvey are covered by a 1-Year non-transferable warranty from the date of purchase by the Original Purchaser. For a detailed list of all components and their warranty reference Appendix A. Every Owner can at any time, at their discretion,take on any repair responsibility at their own cost and risk. This allows the Owner to choose materials, labor, and location for repairs. In doing so, Hanvey is absolved of all responsibility, liabilities, and warranty for the repair as well as all associated parts, components, and workmanship. Exceptions to this Limited 1-Year Warranty are detailed in Appendix B.
1.3 Vehicle Manufacturer Warranty
Vehicle chassis, drivetrain, engine, transmission, and all components that were a part of the original vehicle before the conversion, are covered under the original vehicle warranty. Contact your local dealership for help addressing anything related to the original vehicle.
1.4 Original Equipment Manufacturer Warranties
Equipment listed in Appendix C is warranted by the Original Equipment Manufacturer (henceforth known as OEM). Hanvey does not directly warranty these parts for manufacturing defects, or any other warrantable defects, as Hanvey does not manufacture these components. Warranty claims for these items must still be presented to and verified by Hanvey, regardless if it is an OEM or Hanvey warranty. This allows Hanvey to submit the warranty claim to the OEM on the Owners behalf. Warrantable items may be required to be returned to Hanvey or pre-authorized facility to submit a warranty claim to the OEM. At that point, it is up to the discretion of the OEM and their warranty policy, not Hanvey, to approve any OEM warranty claim. The OEM warranty terms and conditions will vary by OEM and component.
2.1 Owner’s Obligations
Owner must notify Hanvey of any defect within fifteen (15) days after it is, or should have been, discovered. While parts under warranty are free of charge it is still the Owners responsibility to pay the cost of shipping. All parts shipped under warranty will ship Ground unless otherwise specified and paid for by the Owner. Owner must also pay: service, towing, transportation, and labor charges incurred to obtain warranty repairs. For repair work to be covered under warranty, Owner must present Hanvey with a quote for approval before work is performed. Owner will NOT be reimbursed for any repair(s) or purchase(s) that were not pre-approved by Hanvey.
2.2 Hanvey’s Obligations
Hanvey shall elect to remedy defects in materials and workmanship caused by manufacturing defects by repair, replacement. All defective products shall be delivered to Hanvey’s address listed above unless prior written approval is obtained from Hanvey. Hanvey may, as an option, select another qualified location for the repair to be completed. Hanvey shall remedy defects within a reasonable time, not to exceed sixty (60) days after approved warranty claim.
Hanvey will not be obligated, in any way, to reimburse Owner for any repairs made without pre-approval. Hanvey must be presented with a quote from an approved repair facility and Hanvey will pay the repair facility directly for warranty work. Hanvey reserves the right to deny any quote for repair that is unreasonable or outside the scope of the warranty.
Initial:______________
3.1 DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL CHARGES
(Hanvey is not responsible for loss of income or consequential costs)
The Owner of Hanvey products and any person to whom the products are transferred and any person who is the intended user or beneficiary of the products shall not be entitled to recover from the Warrantor any consequential or incidental damages resulting from any defect in the products. Damages include but are not limited to: loss of use of the vehicle, loss of revenues, any other commercial losses, subsequent use of rental equipment, loss of time, and/or inconvenience.
3.2 Limitations and Disclaimer of Implied Warranties
Hanvey expressly disclaims all implied warranties of merchantability and all implied warranties for a particular purpose after the expiration of the warranty period. There is no warrantor beyond that contained in this warranty. No person has the authority to enlarge, amend, or modify this warranty.
4.1 Design Changes without notice
Hanvey reserves the right to change the design of its product at any time without notice and with no obligation to make corresponding changes in its products previously manufactured.
4.2 Legal Remedies of Owner
This warranty gives the owner specific legal rights and may have other rights which may vary from state to state. No action to enforce this warranty shall be commenced later than six (6) months after the discovery of any defect or after the expiration of the warranty period.
Signature: ________________________________________________ Date: ______________________
Appendix A
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Equipment Name
|
Warranty Period
|
Notes
|
|
12 Volt DC Panel
|
1 Year
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Excluding damage caused by electrical short
|
|
200 AMP Breaker
|
1 Year
|
Excluding damage caused by electrical short
|
|
Air Bulbs
|
1 Year
|
|
|
Air Conditioner Compressor
|
1 Year
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Excluding damage caused by electrical short
|
|
Air Conditioner Condenser
|
1 Year
|
Excluding damage caused by electrical short
|
|
Air Conditioner Evaporate
|
1 Year
|
Excluding damage caused by electrical short
|
|
Air Conditioner Hose Fitting
|
1 Year
|
|
|
Air Conditioner Hoses
|
1 Year
|
|
|
Air Conditioner Power Board
|
1 Year
|
Excluding damage caused by electrical short
|
|
Air Conditioner Thermostat
|
1 Year
|
|
|
Air Conditioner Wiring Harness
|
1 Year
|
Excluding damage caused by electrical short
|
|
Back-up Camera
|
1 Year
|
|
|
Back-up Camera Cables
|
1 Year
|
Excluding damage caused by electrical short
|
|
Back-up Camera Monitor
|
1 Year
|
|
|
Bather Hose
|
1 Year
|
|
|
Bather Nozzle
|
1 Year
|
|
|
Bathing Beauty
|
1 Year
|
Excluding overheating. Example: running without water
|
|
Battery Box
|
1 Year
|
|
|
Battery Fill Caps
|
1 Year
|
|
|
Battery Fill Pump
|
1 Year
|
|
|
Black Air Switches
|
1 Year
|
|
|
Black Box Outlets
|
1 Year
|
Excluding damage caused by electrical short
|
|
Bulkhead Door
|
1 Year
|
|
|
Caddie Boxes
|
1 Year
|
|
|
Ceiling
|
7 Years
|
Excluding wear & tear. Void if damaged by Grooming Arm
|
|
Coolant Fittings
|
1 Year
|
|
|
Coolant Hoses
|
1 Year
|
|
|
Dedicated Outlet (Black)
|
1 Year
|
Excluding damage caused by electrical short
|
|
Door Panels (Rear + Slider)
|
1 Year
|
|
|
Drain Pump
|
3 Months
|
Excluding damage caused by freezing
|
|
Drain Pump Air Switch Box
|
1 Year
|
|
|
Dryer Hoses
|
1 Year
|
|
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Dryer Nozzles
|
1 Year
|
|
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Electrical Testing Strip
|
1 Year
|
Excluding damage caused by electrical short
|
|
Floor
|
7 Years
|
Excluding wear & tear, harsh chemicals, dents, or scratches
|
|
Fluff Dryer
|
1 Year
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Excluding motor brushes
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|
Fresh Water Pump
|
1 Year
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Excluding damage caused by freezing
|
|
Fresh Water Tank
|
7 Years
|
Excluding damage caused by freezing
|
|
Fresh Water Tank Leaking
|
1 Year
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Excluding damage caused by freezing
|
|
Grab Handle
|
1 Year
|
|
|
Grooming Electric Table
|
1 Year
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Void if damaged by Grooming Arm
|
|
Grooming Mirror
|
1 Year
|
|
|
Grooming Table Top
|
1 Year
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Excluding ware & tear, staining, or cutting.
|
|
Grooming Van Heater
|
1 Year
|
Excluding damage caused by freezing
|
|
HairVac
|
1 Year
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Excluding motor brushes and lid gasket
|
|
HairVac Hose
|
1 Year
|
|
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HairVac Port
|
1 Year
|
|
|
HairVac Remote
|
1 Year
|
|
|
HairVac Remote Cord
|
1 Year
|
|
|
HairVac Suction Head
|
1 Year
|
|
|
HanV Dryer
|
1 Year
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Excluding motor brushes
|
|
Heater Boost Pump
|
1 Year
|
|
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Hold-A-Hose
|
1 Year
|
|
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Hose Clips
|
1 Year
|
|
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Hot Water Heat Exchanger
|
1 Year
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Excluding damage caused by freezing
|
|
Housekeeping Hose + Wand
|
1 Year
|
|
|
Inline Tank Warmer
|
6 Months
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Excluding running without water or damage caused by freezing
|
|
Inverter
|
1 Year
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Void if over amped. Example: K9-II dryer.
|
|
Inverter Cable
|
1 Year
|
|
|
Inverter Output
|
1 Year
|
|
|
Inverter Panel
|
1 Year
|
|
|
Inverter Remote
|
1 Year
|
|
|
LED Light Fixtures
|
1 Year
|
|
|
Lexan Component Covers
|
1 Year
|
|
|
LIPSystem™
|
Lifetime
|
Repair or replace
|
|
LIPSystem™ Flanges
|
1 Year
|
|
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Main Wiring Harness
|
1 Year
|
Excluding damage caused by electrical short
|
|
Metal Tool Cabinet
|
1 Year
|
Excluding Lock
|
|
Mirror Wire Chase
|
1 Year
|
Void if damaged by Grooming Arm.
|
|
Multimeter
|
1 Year
|
|
|
Pex Tool
|
1 Year
|
|
|
Power Outlets (White)
|
1 Year
|
|
|
PVC Water Mixer
|
1 Year
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Excluding damage caused by freezing
|
|
Rear Shelf and Divider
|
7 Years
|
Excluding normal wear & tear
|
|
Rear Shelf Light
|
1 Year
|
|
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Rinse Hose
|
1 Year
|
Excluding damage caused by freezing
|
|
Rinse Hose Spray Nozzle
|
1 Year
|
Excluding damage caused by freezing
|
|
Roof Vent (Active + Passive)
|
1 Year
|
Excluding damage from overhead impacts
|
|
Shampoo Holder
|
1 Year
|
|
|
Shampoo Pump
|
1 Year
|
|
|
Shoreline + Dedicated Ports
|
1 Year
|
|
|
Solenoid
|
1 Year
|
Excluding damage caused by electrical short
|
|
Speakers
|
1 Year
|
|
|
Tub Lexan Divider
|
1 Year
|
|
|
Walls (Driver & Passengers side, Bulkhead, Equipment Board)
|
7 Years
|
Excluding wear & tear, harsh chemical use, adding screws to walls
|
|
Waste Tank Drain Hose
|
1 Year
|
|
|
Wastewater Tank
|
7 Years
|
Excluding damage caused by freezing
|
|
Wastewater Tank Leaking
|
1 Year
|
Excluding damage caused by freezing
|
|
Water Hose Fittings
|
1 Year
|
Excluding leaks from loose connections or gauskets
|
|
Water Hoses
|
1 Year
|
Excluding damage caused by freezing or gauskets
|
|
Water Temperature Controller
|
1 Year
|
Excluding damage caused by freezing
|
|
Wheel Well Cover
|
7 Years
|
Excluding wear & tear, harsh chemical use
|
|
Wheel Wells
|
7 Years
|
Excluding wear & tear, harsh chemical use
|
Appendix B
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Warranty Exemptions
|
Reason
|
|
Fuses
|
Blown fuses are designed to fail to protect your equipment from power overload. Blown fuses of any kind are not covered under any warranty.
|
|
Interior Surfaces, Caulking, and Paint
|
All surface cosmetics in the conversion have no warranty expressed or implied. Hanvey only guarantees that the conversion will be free of cosmetic defects up to the point that the Owner takes possession of the vehicle.
|
|
Sealants and Fluid Leaks
|
Hanvey only guarantees the conversion will be free of leaks at the time the Owner takes possession of their vehicle. Vehicles are constantly experiencing vibrations from the road and this will eventually loosen connections. Any leaks after the Owner takes possession are considered part of general maintenance and the Owners responsibility to address.
|
|
Parts, Repairs, or Workmanship done without pre-approval
|
Hanvey only warranties Original Workmanship, Hanvey Supplied Parts, and Repairs made by Hanvey or pre-approved repair facilities. While the Owner is within their rights to perform work/modifications/repairs at their discretion without consulting Hanvey, Hanvey will be absolved of all warranty obligations of such work performed on the conversion.
|
|
Loose Electrical Connections
|
Loose electrical connections are warrantied for 30 days for manufacturing defects. Connections on the power system can and will loosen over time as thermal expansion and contraction happens multiple times a day. It is the Owners responsibility and part of general maintenance to maintain tight, clean, and secure electrical connections. After 30 days loose connections will be deemed a result of improper maintenance and therefore not warrantable.
|
|
Consumables
|
Consumables are designed to have a finite lifespan. They do a job that will eventually wear them out resulting in the need for them to be replaced. These items have no warranty, expressed or implied. For a detailed list of consumables, reference Appendix D.
|
|
Events or Conditions that Void Warranties
|
Reason
|
|
Freezing
|
Damages caused by freezing components are not covered by warranty. Freezing can damage any part associated with the water systems. This includes, but is not limited to, Fresh water pump, Drain pump, Water mixer, Tank valves, Tank warmer, Heat Exchanger, Water hose fittings, etc. It is the Owners responsibility to prevent freezing with the use of a ceramic heater, plugged into the dedicated black outlet, running the tank warmer, and/or by winterizing the conversion. (Reference GoHanvey.com for details to avoid freezing) WARNING: Repetitive and/or intense freezing can damage the heat exchanger which could cause engine damage.
|
|
Grooming Arm Damage on Ceiling
|
The use of LIPSystem™ extensions are at your own risk and damage caused by them is not warrantable. These extensions and aftermarket grooming arms can be driven into the ceiling while raising the table. This will void any warranty claim for the LIPSystem™, Electric Table, Ceiling, Lights, and/or Mirror Wire Chase.
|
|
Bleach, Chlorine, & Oxidizing Cleaners
|
The use of bleach, chlorine, and other oxidizing cleaners is not allowed in our conversion. These cleaners cause excessive rusting and cause premature failure of many parts in the conversion. Any damage caused by these cleaning agents is not covered under warranty.
|
|
Running
Bathing Beauty
Dry
|
The Bathing Beauty is designed to run with water and the warranty is void if it has been run dry. Running the Bather dry will make it overheat causing permanent damage to the internal seals and can even melt the bathing hose. Any damage caused by running the Bather dry is not covered under warranty.
|
Appendix C
|
OEM
|
Part
|
Warranty Period
|
Details
|
|
Xantrex
|
Inverter
|
2 years
|
Excludes damage from K9-II or other multi motor dryers
|
|
Victron
|
Inverter
|
5 Years
|
Repair or replace, exclusions apply
|
|
US Battery
|
6V Batteries
|
1 Year
|
Prorated from date of delivery
|
|
Harris Battery
|
Lithium Battery
|
5 Years
|
Repair or replace, exclusions apply
|
|
Forever Stainless Steel
|
Tub
|
2 Years
|
|
Appendix D
|
Consumables List
|
Details
|
|
Motor Brushes
|
HairVac, HanV Dryer, Fluff Dryer
|
|
Gaskets
|
Water hoses, HairVac Lid
|
|
Filters
|
Drier, Vacuum, AC, Heater, Inverter, Water
|